This document sets out our compliance with our obligations under the Data Protection Act 1998, The General Data Protection Regulation (GDPR) 2018, and the Data Protection Act that this regulation enacts. We are entirely committed to ensuring that your privacy is protected and this policy explains how we collect, use, process and protect your personal information.
What is personal information?
We define personal information primarily as names, telephone and mobile numbers, email addresses and property addresses. Personal information may occasionally include location data and online identifiers like your IP address.
What personal information do we collect from you?
We collect personal information from you when you interact with us or use our services. Currently, the only information we collect from you is what you give us when you contact us to carry out a site survey or request a quotation from us.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you give your agreement, the file is added and the cookies help us to analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. This information is anonymised by Google, we only use it for statistical analysis purposes, and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Our own website contains links to enable you to visit other websites of interest easily. However, once you leave our site via these links, you should be aware that we do not have any control over any other website. Therefore, we cannot be deemed responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. We encourage you to exercise caution and look at the privacy statement applicable to the websites in question.
How do we use your personal information?
We use your personal information in order to provide and improve our products and services, provide you with a personalised experience on our sites, contact you about your enquiry or order, and to provide you with personalised customer service.
We may contact you to process payment, to manage your order, to measure or improve our services, to solve problems or discuss any relevant aspect of your enquiry or otherwise as necessary to provide normal customer service. We may contact you by phone, email, SMS or postal mail.
We use your personal information in order to pursue our legitimate interests where your rights and freedoms do not outweigh these interests. We have implemented controls to balance our interests with your rights. Where we have your consent, this includes: contacting you via email or postal mail in order to offer you discounts and special promotions, and to inform you about our services, as authorised by applicable law.
How do we process your personal information?
We store your data securely using suitable systems and processes. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a legitimate business need to know. They will only ever process your personal data on our instructions and they are subject to a duty of confidentiality.
We will notify you and any applicable regulator of a breach where we are legally required to do so in order to handle any suspected personal data.
How can you access, manage or correct your personal information?
You have the right to request access to your personal information as well as request corrections, restrictions on use or complete removal of your personal information. We will provide you with a copy of your personal information on request in Microsoft Word format and will honour any requests for amendments or removal. This right is determined by applicable law.
Do we share your personal information?
We do not sell, distribute or lease your personal information to third parties. We will only use your personal information to process your enquiry or order and send you promotional information which we think you may find interesting if you have given us your prior permission to do so. We minimise the amount of personal information we disclose to our employees and partners as indicated above and then only use data that is directly relevant and necessary to accomplish the specified purpose.
How long do we keep your personal information?
We keep your data for as long as necessary to provide you with the information, products or services you have enquired about or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.
How do we protect your personal information?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect. After it is no longer necessary for us to retain your personal information or following a personal request to remove your personal information, we will dispose of it in a secure manner.